Monthly Archives: October 2008
The End of Days….Autumn Days That Is…
Despite pumpkins on the front lawn and shopping today for supplies needed for a Halloween costume for work, I can’t help but be a bit depressed over this being the last week of October. Our indoor decorations are more leaves and pumpkins this year, and less bats and skeletons, so that I can leave them up through November for us to enjoy. But we all know November is more of an onset for what is approaching us come December.
I spent some time today bringing in the plants that don’t winter outside well….a snake plant that belongs to J and a Sago Palm we’ve had for two years now. My mother gave me two banana trees two years ago and last year I cut off all their leaves and stored their trunks in the basement until warmer weather. A few weeks ago one last and late banana leaf decided to erect itself from the stalk but has yet to open probably because the colder nights have confused it. So, as I was bringing in the banana trees today and lugging them down to the basement I couldn’t bare to cut off the leaves. I positioned their pot in front of a basement window so they can get some light and I covered the soil with mesh to keep the cats out.
With the heat on already in the house, I feel like we are going into hibernation. I could hibernate if I didn’t have to work and pay bills. So, as I peruse butternut squash recipes on the internet and J mentions time to pick a turkey soon, I am really going to try to enjoy these last days of autumn. I admit it…I browsed Christmas decorations in Tuesday Morning today (I have an obsession with Santa ornaments), but I didn’t buy anything. Yesterday I bought a Harvest Yankee Candle and another called Autumn Wreath. There’s nothing like the lingering cinnamon scents throughout the house this time of year, even at Christmas.
But alas, my favorite season is practically the shortest in this part of the country. The fall foliage is just now in full color, but a frost will no doubt shock the trees and they will drop all their leaves, and squirrels will rundeep into the tree trunks to sleep before too long.
One October week left and then the goblins and witches come and take my candy away. Here! Take it! Take it all. You too ole man winter, take my orange and my red and my brown and cover it up in a frosty blanket of white. Damn you! Damn you winter!
These are indeed the end of my autumn days.
Why ‘Off the Grill’ Should Close Its Doors…and why other service companies need to pay attention!
I will no longer be giving any of my dining business to the restaurant known as Off The Grill. This is because of recent ongoing problems I’ve had with delivery service called in to the location at 11640 Dorsett Road, Maryland Heights, MO 63043, Ph# 314-291-6555. At 4pm yesterday, I called in an order of 2 hamburgers, 2 loaded baked potatoes, and a side of mushrooms…my usual order. I’ve had problems with the location in the past, almost with every single time I’ve placed an order, and I had a feeling this time would be no different. My reason for thinking this is because the employee seemed to be having trouble paying attention and taking my order. He blamed it on the recent installment of a new computer system. I thought this was interesting because the last time I ordered from this location they had also just had a new computer system installed and they got my order wrong that time too. I repeated my order twice to the young man, then waited an hour for my food to arrive.
Upon delivery, I repeated the order again to the man delivering it only to discover that one of my potatoes had been left off the order. It was not on my receipt, and instead they had charged me for two orders of mushrooms but there was only 1 order of the mushrooms in the bag. I asked the deliveryman what should I do and he said to call back in and someone would bring the food out but it might take a while because they were “really busy with only 3 people working.” I did call in to complain about the missing potato and was given a two dollar credit on my account although the price of the potato is $3.99. I took the credit because I knew it would take at least another hour to get the potato, and the food I already received would be cold by then.
The time prior to this one I ordered the same thing and was missing the mushrooms when the order arrived. When I called to complain the employee informed me of another new computer system having just been installed and said “well, that’s just how the system works.” In speaking with a manager, she said they’d note in the system to always have a manager check my order but I guess those remarks have been deleted now that another new computer system was installed. I was given another 2 dollar credit, of which was not applied to my order tonight.
I’ve lived at my current address for 2 years and have ordered the exact same meal from this location at least a dozen times…of which I can only remember it being 100% accurate once. At .99 cents for each missing mushroom order, and $3.99 for a missing potato once or twice, and the countless times the burgers were eaten plain because they forgot all the condiments, I realize we are talking about maybe a $20.00 loss at most. But I have to wonder how many other people’s orders Off The Grill gets wrong as well. It’s obvious that the three computer system changes they’ve had in the time I’ve ordered from them have not been beneficial.
So, why complain about $20 of missing mushrooms and potatoes? Because I’ve had enough! Sure, I’ve been the victim of lots of mixed up fast food orders throughout my life, but never have I encountered such ongoing poor customer service from one location that has caused me to want to completely stop being a patron from that company all together. I have worked in the customer service field for various employers for 16 years, so yes, maybe I have a level of high expectation. But my expectations are no higher than what should be considered industry standard. In today’s failing economy, the consumer is a businesses only hope at making it through. Sure, I’ve had to wait in long lines at the grocery store and then had to bag my own stuff at checkout because the bagger boy called in. I’ve had to search the sales floor for someone to help me because no one asked if I needed help. I’ve had rude cashiers in my face making me feel uncomfortable when I try to return something.
And as I’ve said, there have been plenty of times when some low wage worker who doesn’t give a darn has screwed up my order and done nothing satisfactory to fix it. With Off The Grill, I’ve had enough and I wanted to voice my opinion. If this is a level of service this business considers satisfactory, then they should just lock their doors and give up. Businesses like this will fail in today’s market. I know I am just one person, one consumer, but I have a voice and I plan to speak it. Should they be concerned? That depends on who is willing to listen.
I believe this should be a wake up call for St. Louis businesses everywhere concerning their level of service.
I emailed my complaint to comments@offthegrill.com, an email address I found from the company’s website. It bounced back to me saying the address was invalid. I found another email address to forward my complaint to which is info@offthegrill.com. I also copied a local radio station, the city of Maryland Heights, the editor of a local paper, and a local news program on the message as well.
I’m sick of lousy service, not just from Off The Grill, but from other companies as well. And if they aren’t willing to treat a customer with dignity in order to sustain repeat business, then I refuse to be silent and forget about such things. I also reported this location to the BBB. We’ll see what happens…
Crying
She didn’t sing Crying last night, but just getting to listen to her and see her on stage was enough to bring tears. I got to see k d lang in concert last night, on tour promoting her new album called Watershed. It was a lifelong dream of mine come true as I’ve been a fan of ms. lang’s since she was country. Wow! What a voice! There just aren’t words to explain it. What a personal journey and experience for myself.
Here’s a taste…it’s not from last night’s performance…but it is from the same tour…
All Bound For Mu Mu Land
They called me up in Tennessee and said Tammy, Stand by the Jams…
I wonder what pain medication Tammy was taking that day?
