That’s right folks. Starbucks Coffee is closing….for 3 hours tonight to retrain their employees. Over 7,000 stores nationwide will close at 5:30pm and remain closed for 3 hours to “retrain” employees on improving the espresso experience. Read all about it here!
So, CEO Howard Schultz thinks Starbucks has lost some of its stardom because of competition like McDonald’s and Dunkin Donuts and because their hot breakfast sandwiches are smelly. Ummmm….is that it? I don’t know about you, Howard, but I bet it has something to do with rude employees serving me a five dollar latte. Shanaynay at the McDonald’s drive through window at least hands me my coffee with a smile on her face (her gold teeth are quite blinding, but hey, at least she’s nice). Oh, and coffee there costs like a buck.
And since when did Starbucks feel the need to start selling CD’s? Isn’t that why you teamed up with B&N? If I want music and books and coffee, I’ll got to a bookstore with a cafe. Get back to the basics and stop trying to upsell me on products you’ve partnered with.
So of course, what else did Starbucks do? They cut 600 positions. Those people were either directly responsible for sales, or maybe they spoke out against Howard in a big board meeting. Sadly, when retail and food places aren’t turning a profit, who are the first people to get hit? The workers! Instead of improving morale, let’s close some stores and hope we can show the stock holders an increase next time!
So, tonight, while your local Starbucks is closed, go find a local independent cafe or coffee shop and give them your business. Take the receipt from there back to the Starbucks and tape it to the door. Show Starbucks how much money they really missed out on! Or I should say, show them how much business they missed out on, because face it….I guarantee that indie cafe is a lot more affordable! And nicer! And they will remember you next time.
While you are closed, Starbucks, could you also teach your employees how to fill the cup up to the top? Filling your made-up elaborate drinks only halfway and then topping the rest off with foam is not nice. You think I don’t know what the heck I ordered, but what I do know is that your employees just really don’t know how to make it.

“Mmm…I love me some Starbucks!”